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Refund & Cancellation Policy

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This policy covers every plan and credit pack you buy from The Tech Express, such as Postpetal subscriptions. Free apps like Split Circle have nothing to refund.

1. Cancelling a subscription

  • Cancel any time: in the app, by emailing business@thetechexpress.in, or by cancelling the AutoPay mandate in your UPI app or bank.
  • After you cancel you won't be charged again. You keep paid features until the end of the period you've already paid for, then move to the free plan. Your account and drafts stay.

2. 7-day refund on your first payment

Not happy? Ask within 7 days of your first payment for a plan (monthly or yearly) and we'll refund it in full, no questions asked. This applies once per customer, per app.

3. Renewals

  • You get a notification before every automatic renewal, so you have time to cancel. Renewal payments aren't refundable, and we don't refund unused days of a period, except in the cases below.

4. When we always refund

  • You were charged twice for the same thing, or charged after you cancelled.
  • You paid, but your plan or credits weren't delivered and we couldn't fix it within 24 hours.
  • A fault on our side stopped you using paid features for most of a period.
  • We stop offering a paid product: you get back the unused part of any prepaid period.

5. AI credit packs

  • Credit packs are one-time purchases. If you haven't used any credits from a pack, you can ask for a full refund within 7 days of buying it. Packs that have been partly used aren't refundable.
  • Monthly plan credits don't carry over and have no cash value.

6. Upgrades and downgrades

An upgrade starts straight away and you pay the difference for the rest of the current period. A downgrade starts at your next renewal.

7. How to ask, and how long it takes

  • Email business@thetechexpress.in from your account's email address with your payment ID (it's on your Razorpay receipt).
  • We reply within 2 business days. Approved refunds go back to the original payment method (UPI, card or bank account) and usually reach you within 5–7 business days, depending on your bank.

8. Contact

  • Business: The Tech Express, run by Himanshu Verma, an individual (sole proprietor) based in India
  • Location: Farrukhabad, Uttar Pradesh, India
  • Email: business@thetechexpress.in
  • Support hours: Monday to Saturday, 10 am – 7 pm IST; we reply within 1 business day